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Lights - Inverted image - Picturehouse Central Piccadilly London - Black & White cropped 2020 FA
LICY TEMPLATE
Last updated [month day, year]
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund/store credit /an exchange/a full refund or store credit/for a full refund or an exchange/for store credit or an exchange/for a full refund, store credit, or an exchange] only]. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 14 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at fred@arco-production.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include a copy of your proof of purchase, and mail your return to the following address:
ARCO PRODUCTIONS LTD
Attn: Returns
10 GARENDON GDNS
MORDEN
Surrey SM4 6LW
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Return shipping charges will be paid or reimbursed by us or will be deducted from your return to cover shipping charges.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return/exchange/return or exchange. Please allow at least 7 days to process returns days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
[The following items cannot be returned or exchanged
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
- A 2 % restocking fee will be charged for all returns in excess of £1000.
- Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
customer service +44(0) 75100 29483
customer service email fred@arco-production.com
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